Refund policy

Last updated: [DATE]

Trip Wingman (US$89)

• More than [7] days before your trip starts: full refund, or move your dates for free.
• Within [7] days of your trip start: [50]% refund, or move your dates once for free.
• After your trip has started: no refund for unused days or requests.

Pre-trip call (US$9.90)

• Cancel or reschedule up to [24] hours before your call: full refund or a new time.
• Missed calls without notice are not refunded.

If your trip is cancelled for reasons outside your control

If you cannot travel because of a government travel ban, border closure or flight cancellation, we will give you a full refund or a credit for a future trip, whichever you prefer, as long as you tell us before your trip start date.

If we don't deliver

If we fail to provide the service you paid for, contact us and we will put it right or refund you. This is in addition to your rights under the Australian Consumer Law, which this policy does not limit.

How to ask for a refund

Email [EMAIL] with the name and email on your PayPal payment. We aim to reply within [2] business days. Approved refunds go back to your original PayPal payment method. Your bank may not return currency conversion fees.