Privacy policy

Last updated: [DATE]

What we collect

• When you sign up for the free guide: your email address.
• When you buy a plan: your name, email and payment details, which PayPal processes. We do not see or store your full card details.
• When you use the service: your trip dates, cities, phone number or messaging ID, and the messages you send us. In some situations, such as a hospital visit or a lost passport, you may choose to share sensitive details with us.

Why we use it

• To deliver the service you paid for and help you during your trip.
• To send you the guide and trip-related emails. You can unsubscribe at any time.
• To meet our legal, tax and accounting obligations.

Who we share it with

We share your information only as needed to provide the service: our team members who help you, including team members based in mainland China; the people you ask us to speak with on your behalf, such as a driver or hotel; and our service providers, such as PayPal, our email provider and WhatsApp. We do not sell your information.

Overseas transfers

Because our service is delivered in China and through international providers, your information may be handled outside Australia, including in mainland China. We take reasonable steps to make sure it is protected.

How long we keep it

We keep trip messages for [12] months after your trip, then delete them, unless the law requires us to keep them longer.

Your choices

You can ask to see, correct or delete your information by emailing [EMAIL]. If you're not happy with how we handle your information, you can contact the Office of the Australian Information Commissioner.